Admissions

Getting Started Is Simpler
Than You Think

One confidential call is all it takes to begin. No waiting lists, no complicated paperwork, no judgment. Just a clear path from where you are today to your first day of treatment.

The Hardest Step Is the One You Are Taking Right Now

Beginning treatment takes courage. Seeking help is often one of the most important and most difficult decisions a person can make. If you are reading this page, part of that work is already done.

Our team recognizes the strength it takes to reach out, and we have built our admissions process to honor it. From your first call to your first session, everything is designed to be simple, confidential, and straightforward. You will never be pressured, rushed, or made to feel like a case number.

And because ANew Recovery is an Intensive Outpatient Program, getting started does not mean putting your life on hold. You keep living at home. You keep going to work. You keep being there for your family. Treatment fits into your schedule, with day and evening program options.

Four Steps From This Page to Your First Session

Step 1

Reach Out For A Free, Confidential Consultation

Call (866) 640-8480 or fill out our short contact form. An admissions navigator will listen to your story, answer your questions, and explain how our program works. There is no cost and no obligation. This conversation is completely confidential, whether you are calling for yourself or for someone you love.

Step 2

We Verify Your Insurance For You

Insurance is confusing. Let us handle it. With your permission, our team contacts your insurance provider directly, verifies your coverage, and explains your benefits in plain language. Most major plans are accepted, and verification usually takes less than an hour. Prefer to start online? Use our secure insurance verification form any time, day or night.

Verify Insurance

Step 3

Complete A Clinical Assessment

Before you begin, you will meet with a member of our clinical team for a comprehensive assessment. This is not an interrogation. It is a conversation, shaped by the treatment philosophy of our Clinical Director, Dr. Jayne Payne: healing begins when a person feels genuinely seen, not just assessed. We will talk about your history with substances, your physical and mental health, your responsibilities, and your goals. The assessment confirms that IOP is the right level of care for you and gives us everything we need to build your plan.

Step 4

Start Treatment On A Schedule Built Around Your Life

Based on your assessment, we create a personalized treatment plan and match you with a day or evening schedule that works with your job, your classes, or your family commitments. Most clients begin their first session within days of the first call. From day one, you are working with a team trained in Dr. Payne’s insight-driven, trauma informed approach to recovery.

What We Will Ask on Your First Call

Knowing what to expect makes the first call easier. Your admissions navigator will gently ask about:

The substances involved and how long they have been part of your life
Any previous treatment experiences
Your current physical and mental health, including medications
Your work, school, or family schedule
Your insurance information, if you have it handy

You do not need to have answers ready for everything. You do not need to share anything you are not ready to share.

The purpose of this call is simple: to understand your situation well enough to help.

Calling for Someone You Love?

Many of our first calls come from a husband, a wife, a parent, or a friend. If you are worried about someone, we will help you understand the options, talk through how to approach the conversation, and explain how our Family Program keeps you involved in the recovery process. Your call is confidential, and reaching out on someone's behalf is often the turning point.

Call Now: (866) 640-8480 Verify My Insurance

The Right Level of Care, Honestly

ANew Recovery is an Intensive Outpatient Program. We are not a detox facility and not a residential rehab, and we believe in being clear about that from the start. For many people, IOP is exactly the right level of care: structured, evidence based treatment several days a week, without leaving home.

If You Need More Than IOP

If your assessment shows that you first need medical detox or a higher level of care, we will tell you honestly and help you connect with a trusted provider. When you are ready, ANew will be here for the next stage of your recovery.

Getting Started: Common Questions

In most cases, within a few days of your first call. Once your assessment and insurance verification are complete, you can join the next available day or evening group.
No referral is required. You or a loved one can contact our admissions team directly for a confidential consultation.
Yes. Our intensive outpatient program offers day and evening options designed to fit around work, school, and family responsibilities.
Yes. Your call and the information you share with our admissions team are treated confidentially.
Cost depends on your insurance benefits and treatment plan. Our team can verify your coverage at no cost and explain your options clearly.

Take The First Step

Your Recovery Can Start Today

You have already done the hard part by looking for help. Let us handle the rest.