Effective Date: July 28, 2026
ANew Recovery Center (“ANew,” “we,” “us,” or “our”) respects the privacy of people seeking information about substance use disorder treatment. This Website Privacy Policy explains what information we collect through this website, how we use and disclose it, and the choices available to you.
Scope of This Policy
This policy applies to information collected through this website, including the Contact Us and Insurance Verification forms. It does not replace any Notice of Privacy Practices that may apply to protected health information created or received while providing treatment or health care services. If you become a patient, our handling of protected health information may also be governed by HIPAA, 42 CFR Part 2, other applicable laws, and the Notice of Privacy Practices provided to you. Where those requirements provide greater protection, they control.
Information We Collect
We may collect information that you choose to provide, including:
- Your name, telephone number, email address, and preferred contact information.
- Whether you are seeking treatment for yourself or a loved one.
- Information included in a message or treatment inquiry.
- Insurance-related information, such as the insurance company, policyholder name, policyholder date of birth, and information needed to review requested benefits.
- Your date of birth or a loved one’s date of birth when you choose to provide it.
- Any other information you voluntarily submit through a form, email, or telephone call.
Our website and hosting providers may also collect standard technical information automatically, such as IP address, browser and device type, pages visited, referral source, approximate location derived from an IP address, and date and time of access. We may use cookies or similar technologies needed for website functionality, security, and user preferences.
How We Use Information
We may use information collected through the website to:
- Respond to questions and requests for a confidential consultation.
- Contact you using the information you provide.
- Review treatment needs and help determine whether our intensive outpatient program may be appropriate.
- Verify insurance benefits when you ask us to do so and authorize the necessary contact with an insurer or benefit administrator.
- Coordinate referrals or connect you with an appropriate provider when a different level of care is needed.
- Operate, secure, maintain, and improve the website and forms.
- Prevent fraud, misuse, or security incidents.
- Comply with applicable legal, regulatory, and professional obligations.
How We Disclose Information
We may disclose information only as reasonably necessary for the purposes described in this policy, including to:
- Authorized ANew personnel who need the information to respond to your request.
- Vendors that provide website hosting, form processing, email, security, data storage, or other services on our behalf and are required to protect the information they handle.
- Insurance companies or benefit administrators when you request insurance verification.
- Health care providers or referral partners when you request or authorize a referral, or when otherwise permitted by applicable law.
- Government authorities, courts, regulators, or other parties when required or permitted by law.
We do not sell personal or health information submitted through our admissions or insurance forms for monetary consideration. We do not use that information for targeted advertising.
Health Information and Substance Use Disorder Records
Information connected with substance use disorder diagnosis, treatment, or referral may receive special protection under federal and state law. When applicable, HIPAA establishes protections for individually identifiable health information, and 42 CFR Part 2 provides additional confidentiality protections for records maintained by federally assisted substance use disorder programs. A website inquiry does not necessarily create a provider-patient relationship, but we treat treatment-related inquiries with care and limit access to personnel and service providers who need the information for an authorized purpose.
Cookies and Third-Party Services
The website may use functional cookies and local storage needed to operate forms and site features. Some pages may offer embedded content, such as a video. When you choose to play or interact with third-party content, the third party may receive technical information under its own privacy policy. You can manage cookies through your browser settings, although disabling them may affect website functionality.
Data Security
We use reasonable administrative, technical, and physical safeguards designed to protect information against unauthorized access, use, alteration, or disclosure. No internet transmission or storage system can be guaranteed to be completely secure. Please do not use a website form for an emergency or include information that is not needed for your request. If you are experiencing an immediate medical or safety emergency, call 911 or go to the nearest emergency department.
Data Retention
We retain information for as long as reasonably necessary to respond to requests, provide services, maintain business and clinical records, meet legal and regulatory requirements, resolve disputes, and protect the security and integrity of our systems. Retention periods may vary according to the type of information and the reason it was collected.
Your Choices and Privacy Rights
You may choose not to submit information through the website and may contact us by telephone instead. You may also ask us to update or correct contact information submitted through the website. Depending on your relationship with ANew and applicable law, you may have additional rights regarding access to, amendment of, restriction of, or an accounting of disclosures of protected health information. Those rights and the process for exercising them will be described in the applicable Notice of Privacy Practices.
You may opt out of non-essential promotional email or text communications by following the instructions in the message or contacting us. We may still send service-related communications when permitted by law.
Children’s Privacy
This website is not directed to children under 13, and we do not knowingly collect personal information online from children under 13. A parent, guardian, or other authorized representative should contact us directly when seeking information for a minor. Treatment and consent requirements for minors vary by state and circumstance.
External Links
This website may link to websites operated by other organizations. We are not responsible for the privacy or security practices of those websites. Review the privacy policy of any third-party site before providing information.
Changes to This Policy
We may update this policy when our practices, services, or legal obligations change. The revised policy will be posted on this page with a new effective date. Material changes will be communicated as required by applicable law.
Contact Us
If you have a question about this policy, a website submission, or our privacy practices, contact ANew Recovery Center:
- Phone: (866) 640-8480
- Email: Anew.recovery.center2026@gmail.com
For questions about protected health information or substance use disorder records, ask to speak with the person responsible for privacy at ANew Recovery Center.